Staff Reports | Community Updates
Getting answers from the Scottsdale Police Department for routine, non-emergency questions may soon become faster and easier as the city prepares to roll out a new artificial intelligence-assisted call system later this year.
The technology, known as Motorola HYPER, will help callers navigate requests such as report inquiries, online reporting assistance and general information without waiting for a dispatcher, according to a press release. Officials said the system is intended to improve efficiency while allowing emergency communications staff to focus on high-priority incidents.
“Scottsdale has built a reputation for embracing innovation in ways that improve city services and enhance the resident experience,” said City Manager Greg Caton. “This technology helps us modernize public safety communications while ensuring our dispatch professionals remain focused on emergency response and critical calls for service.”
The move comes as Scottsdale continues to receive increasing volumes of non-emergency calls to its communications center. Police officials said many of those calls involve routine requests that do not require immediate dispatch response but can contribute to longer hold times.
Under the system, callers will still be able to speak directly with a dispatcher if they choose, and emergency-related calls will be routed to communications personnel.
“Our dispatchers handle an incredible volume of calls every day, and this system is intended to support their work, not replace it,” said Chief of Police Joe LeDuc. “Using technology strategically allows us to improve service for routine requests while ensuring our communications professionals can focus their expertise where it’s needed most.”
The platform is expected to reduce hold times, improve access to online resources and reporting tools, and streamline how residents navigate non-emergency police services.
Implementation is underway and will include staff training, testing and a phased deployment. The department said it will continue monitoring system performance and public feedback during the rollout.
