Staff Reports | Community Updates
Delta Dental of Arizona has earned the Center of Excellence certification from BenchmarkPortal for the 12th consecutive year, recognizing the organization’s customer service contact center performance.
The certification is awarded to contact centers that rank among the top 10% surveyed nationwide based on cost- and quality-related performance metrics, according to a press release.
“Maintaining high levels of excellence in the center over a period of years is a wonderful testimony to the contact center management team and the frontline agents as well as senior managers, who support and encourage this excellence. Delta Dental of Arizona contact center professionals have shown exceptional dedication and results, for which I commend them,” BenchmarkPortal CEO Bruce Belfiore said.
BenchmarkPortal awards its Center of Excellence designation to customer service contact centers that demonstrate strong performance compared with industry peers on both operational efficiency and service quality measures.
In addition to the certification, Delta Dental of Arizona’s contact center was ranked No. 1 in the small-size category in BenchmarkPortal’s 2026 Top Contact Centers Contest. It marks the second consecutive year the organization has received the top ranking in its category nationwide.
Contest participants were evaluated on 20 performance indicators measuring efficiency and effectiveness, including average contact handle time, calls per agent per hour, agent turnover, average speed of answer, customer satisfaction and agent satisfaction.
“Consistency is what makes this recognition especially meaningful,” Director of Operations Zach Washut said. “Earning Center of Excellence certification for 12 consecutive years, while again being recognized as the nation’s top contact center in our category, reflects a culture where continuous improvement is part of every interaction. Our team challenges itself every day to make it easier for members and providers to get the answers and support they need.”
Delta Dental of Arizona also received the Healthy Arizona Worksites Program Award for the 10th consecutive year this summer. The award recognizes employers that implement evidence-based health initiatives designed to improve the well-being of employees, their families and the broader community.
For the fourth consecutive year, Delta Dental of Arizona also received the Healthy Arizona Worksites Program Platinum Award, the program’s highest level of recognition. The award is presented to organizations that address health challenges affecting Arizona communities through data-driven programming and collaborative partnerships.
According to the program criteria, Platinum-level recipients demonstrate measurable efforts to improve community health, well-being and equity through cross-sector partnerships and evidence-based initiatives.
