Sponsored Content | Digital Free Press
For any field service team trying to escape old-fashioned pen & paper and mass manual group messaging, this tool is typically at the core of how teams scale.
Why is this job dispatch software loved by your field teams these days? There really is a long list, but it boils down to this: as a field team grows, more leads become customers, and customers expect more service quality. All of this leads to more jobs, more complexities, and less room for dispatchers to be ‘in the dark’ on who is doing what, where, and when.
Why Dispatch & Visibility?
Before learning about anything else, let us dive into what dispatch and visibility are. Dispatching isn’t as simple as attaching one technician to one job. These days, dispatchers need to be real-time first responders to questions like, ‘How can I get help to my customer the fastest? Who is closest? Who has the right parts? The right skill level?’ They need all the ingredients all the time, and all in one place — and software is the only way to display their needs all at once in one map.
Field teams that get good at implementing automated dispatching don’t just have a well-scheduled, packed day; they also eliminate all the costly back-and-forth, double-booking of jobs, paperwork order mistakes, etc.
How a Tool Creates Better Workflows
Dispatch tools essentially lay out how work gets done (rather than ‘How do we do that job again?’). When a booking comes in, an estimate is sent, a booking is confirmed, or an invoice goes out — every action follows the path proactively set by a manager/team.
These workflows can also be updated very quickly, given how everything is now replicable:
- Small service companies run with very light (book → assign → complete) workflows.
- Large multi-location teams need dynamic routing, custom statuses, and multi-step job processing.
Great software enables both to happen without users going back to school for a PhD on the basics. This is precisely why you need a trusted software to help you carry out such simple tasks with ease.
From the Customer Side
Homeowners want to know what’s happening throughout the job. Two-way texting, appointment confirmations, ETA alerts, and automatic communications have really become the difference between a great & terrible service experience.
Software enables these elements to happen since every step is a proactive, planned action, not an ad-hoc message. This level of thorough detail can let a client relax with ease.
Customers no longer need to follow up 6+ times because everyone on the internal team followed up once.
Great company-to-team matching = great customer experience. It’s what drives repeat business.
In Conclusion
The writing is on the wall — dispatch software is just needed for an efficient and consistently ‘on-brand’ team! A team that can complete more jobs, with more information on the job, less friction, and a very seamless process for the customer.
Learn more at http://arizonadigitalfreepress.com.
