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Paradise Valley Police Department to move forward with digital infrastructure

Photo of Paradise Valley police 911 dispatch
Paradise Valley Police Chief Freeman Carney presented to Town Council at the Jan. 28 work session at Town Hall, 6401 E. Lincoln Drive, the telecommunications program available through AT&T’s NG9-11 and how this new digital program will improve emergency services for town residents. (File Photos/DigitalFreePress.com)
Paradise Valley Police Chief Freeman Carney presents final details to Town Council
By Terrance Thornton | Digital Free Press

Paradise Valley Police Chief Freeman Carney is planning to move forward with critical digital infrastructure updates including a complete migration of internal police and general government operations to a cloud-based service.

Also, Chief Carney is readying an overhaul of the local 911 telecommunication capabilities through AT&T’s NG9-11 — a triple-redundant emergency contact line.

Paradise Valley Town Council, at its Thursday, Jan. 26, work session, heard final details of both endeavors with formal contract adoption for new digital services expected to be presented to the local governing board in February.

That critical piece of technology? Tyler Technologies and its cloud hosting services.

James Bailey, the town’s IT technology leader, says Tyler Technologies offered the municipality an opportunity to be an early adopter of moving to a cloud-based system.

Found part of Chief Carney’s report to Town Council is the proposed cost of moving Tyler Technologies digital services to a cloud-based format, which comes with an annual cost of $108,000.

Paradise Valley Police: 911

Chief Carney also presented to Town Council at the Jan. 28 work session at Town Hall, 6401 E. Lincoln Drive, the telecommunications program available through AT&T’s NG9-11 and how this new digital program will improve emergency services for town residents.

Today the Paradise Valley Police Department uses the MR911 program — or Maricopa Regional 911 — but, just recently, the Arizona Department of Administration completed a competitive solicitation for those services in Arizona. Chief Freeman, during a meeting held in December, reported AT&T won the state bid and is now offering its ADOA program.

The Paradise Valley Police Department has saw over 7,000 abandoned calls for emergency service last calendar year whereas dispatch employees called each back by hand — and have done so for years, Chief Freeman pointed out.

Police officials, in their report to City Council, report there is a $150,000 front-loaded request that is a 100% reimbursable grant through the state of Arizona for AT&T’s NG9-11 program.

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