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ADOT, Homeless ID Project join forces at Human Services Campus in downtown Phoenix to serve those in need

Photo of Homeless ID project in Phoenix
Clients experiencing instability or homelessness can now get IDs through a collaboration of efforts in Phoenix at the Human Services Campus near downtown. (File Photos/
Motor Vehicle Division station to help Phoenix clients get state-issued IDs at Human Services Campus

Staff Reports | Digital Free Press

A partnership between the Homeless ID Project and the Arizona Department of Transportation Motor Vehicle Division is enabling clients at the Human Services Campus near downtown Phoenix to get replacement state-issued IDs without having to travel several miles to the nearest MVD office.

Clients experiencing instability or homelessness can now get IDs, which are essential for obtaining services and employment, in a campus office, officials at the Human Services Campus tell the Arizona Digital Free Press.

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Staffed 8 a.m. to 3 p.m. Monday through Friday by an MVD representative, the office can be converted to a TeleMVD office where customers can conduct many transactions with representatives located elsewhere, officials there say.

“Clients who come to us for replacement ID services encounter one more barrier when faced with the 45-minute bus ride to the nearest MVD office. Now with MVD services available on campus, that barrier is removed. This is a huge win for our clients,” said Homeless ID Project Executive Director Rick Mitchell, in a prepared statement.

“This is another great opportunity where MVD can serve the community in ways previously not possible,” said Eric Jorgensen, ADOT Motor Vehicle Division director. “This partnership is a first step in using technology to expand our reach and get services to the place they are needed at the moment our customers need them.”

Homeless ID Project’s Director of Programs Eric Ortega provides insights into the human-and-human interaction at the campus helps facilitate success for clients.

“Providing services to our clients experiencing homelessness in our office and meeting them where they’re at will make an enormously positive difference in obtaining identification,” he explained.

“This will cut out the bus trips and waiting in the extreme summer heat as well as making it easier for the most vulnerable amongst the vulnerable to be assisted without the fear they can’t make it to an MVD office of their own. We are so appreciative to the MVD for making this happen and we know it will change our clients’ lives for the better.”

During 2022, Homeless ID Project provided 12,143 documents, including 8,000 state-issued IDs and 4,000 replacement copies of birth certificates from all 50 states, from their office in the Brian Garcia Welcome Center on the Human Services Campus and in outreach programs across Maricopa and Pima counties.

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